Shipping Issues

At Velnoxl, we understand how important it is to receive your order on time. If you have questions about tracking, delivery delays, missing packages, or other shipping issues, please review the information below.

If you need further assistance, contact our customer support team at service@velnoxl.com.

1. How Can I Track My Order?

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout. The email will include your tracking number and tracking link, where available.

Please check your inbox and spam or junk folder if you cannot find the email.

Tracking information may take 1–2 business days after shipment to become available or display its first update.

2. Why Has My Tracking Information Not Been Updated?

Tracking information may remain unchanged for a period of time due to carrier system delays, transit between facilities, customs inspections, or other logistical circumstances.

A lack of recent tracking updates does not necessarily mean your package has been lost. However, delivery delays may occur.

If your tracking information has not changed for an extended period or you are concerned about your shipment, please contact us at service@velnoxl.com with your order number and tracking number. We will help review the available information and determine the appropriate next steps.

3. What Should I Do If My Order Has Not Arrived Within the Estimated Delivery Time?

Our estimated delivery time includes both order processing and transit. Delivery may occasionally take longer due to customs clearance, public holidays, severe weather, or carrier disruptions.

If your order has not arrived within the estimated delivery window, please contact us at service@velnoxl.com.

Please include your order number and tracking information so our team can review the shipment and assist you.

For potentially lost or undel