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      Privacy Policy

      Last Updated: October 20, 2026

      At Velnoxl, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Winter Snow Universe LLC ("Velnoxl," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, place an order, create an account, or contact us.

      By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to applicable law.

      1. Information We Collect

      Depending on how you interact with our website, we may collect the following types of information:

      Personal Information You Provide

      • Contact information, such as your name, email address, phone number, and billing or shipping address.

      • Order information, including products purchased, order history, and delivery details.

      • Account information, such as your login credentials and account preferences.

      • Customer service communications, including messages and information you provide when requesting assistance.

      • Marketing preferences, including your newsletter subscription status and communication preferences.

      Payment Information

      Payments are processed through third-party payment providers, such as PayPal. Payment information is handled in accordance with the relevant provider's privacy and security practices. The payment information we receive or retain depends on the payment method and the services used to process your transaction.

      Information Collected Automatically

      When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring URLs, and interactions with our website.

      We may use cookies and similar technologies to collect information about website usage and improve your browsing experience.

      2. How We Collect Information

      We may collect personal information when you:

      • Browse or interact with our website.

      • Create an account or place an order.

      • Subscribe to our newsletter or other marketing communications.

      • Contact our customer service team.

      • Participate in surveys, promotions, or other website activities.

      • Interact with cookies, analytics tools, or other technologies used on our website.

      We may also receive information from service providers and business partners when necessary to process transactions, deliver orders, prevent fraud, or support our business operations.

      3. How We Use Your Information

      We may use your personal information for the following purposes:

      • Order Processing: To process payments, fulfill orders, arrange delivery, and provide order updates.

      • Customer Support: To respond to questions, resolve issues, and assist with returns or exchanges.

      • Account Management: To maintain your account and provide relevant account-related services.

      • Website Improvement: To understand how visitors use our website and improve its functionality, content, and shopping experience.

      • Personalization: To remember preferences and present relevant products or website features.

      • Marketing Communications: To send promotional emails and offers where permitted by law and, where required, with your consent.

      • Security and Fraud Prevention: To protect our website, customers, and business against fraudulent, unauthorized, or potentially harmful activity.

      • Legal Compliance: To comply with applicable laws, regulations, legal processes, and legitimate requests from authorized authorities.

      4. Cookies and Similar Technologies

      Velnoxl may use cookies, pixels, and similar technologies to support website operations and improve your browsing experience.

      These technologies may be used to:

      • Remember items in your shopping cart.

      • Maintain website functionality and preferences.

      • Understand website traffic and visitor interactions.

      • Measure the effectiveness of marketing campaigns.

      • Support relevant advertising and audience measurement, where applicable.

      You can manage or disable cookies through your browser settings. Depending on your location and the technologies used on our website, additional cookie consent or preference controls may be available.

      Please note that disabling certain cookies may affect shopping cart functionality, account access, or other website features.

      5. How We Share Your Information

      We do not sell personal information in exchange for money. However, certain privacy laws may define activities such as sharing information for targeted advertising as a "sale" or "sharing," even when no money is exchanged.

      We may disclose personal information to the following categories of recipients when reasonably necessary:

      • Service Providers: Companies that help us operate our website, host our systems, provide analytics, support customer service, or manage business operations.

      • Payment Providers: Third parties that process payments and help detect or prevent fraudulent transactions.

      • Shipping and Fulfillment Partners: Providers that help prepare, ship, track, and deliver your orders.

      • Marketing and Analytics Partners: Providers that help measure advertising performance or deliver marketing services, subject to applicable law and any required consent or opt-out choices.

      • Professional Advisers: Legal, accounting, and other professional advisers where necessary.

      • Legal and Regulatory Authorities: Where disclosure is required by law, legal process, or to protect our rights, property, safety, or the rights and safety of others.

      • Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

      We seek to limit information shared with service providers to what is reasonably necessary for their relevant services.

      6. Third-Party Services and Links

      Our website may use or link to third-party services, including payment providers, shipping services, analytics tools, and external websites.

      These third parties may collect or process information under their own privacy policies and terms. We encourage you to review their policies before providing information directly to them.

      Velnoxl does not control the independent privacy practices of third-party websites or services and is not responsible for their content or policies.

      7. Data Security

      We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

      However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

      If a security incident involving personal information occurs, we will take appropriate steps to investigate, mitigate potential harm, and provide notifications where required by applicable law.

      8. Data Retention

      We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

      The retention period may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

      When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

      9. Your Privacy Rights and Choices

      Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

      • Request access to personal information we hold about you.

      • Request correction of inaccurate personal information.

      • Request deletion of personal information, subject to applicable exceptions.

      • Obtain a copy of certain personal information in a portable format.

      • Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable.

      • Withdraw consent where processing is based on consent.

      • Appeal certain privacy-related decisions, where required by law.

      To exercise an applicable privacy right, please contact us at service@velnoxl.com. We may need to verify your identity before processing your request.

      We will review and respond to requests in accordance with applicable legal requirements. Certain information may need to be retained for legal, security, transaction, or other legitimate purposes permitted by law.

      10. Email Communications and Marketing Preferences

      If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you product updates, promotional offers, and other marketing messages as permitted by applicable law.

      You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at service@velnoxl.com.

      We will process unsubscribe requests in accordance with applicable law. Please note that even if you opt out of marketing emails, we may still send essential transactional or service-related communications, such as order confirmations, shipping notifications, and customer support responses.

      We aim to comply with applicable email marketing requirements, including the U.S. CAN-SPAM Act.

      11. International Data Transfers

      Velnoxl serves customers in the United States and other eligible international destinations. Depending on your location and the service providers we use, your personal information may be processed or stored in countries other than the country in which you reside.

      Data protection laws may differ between countries. Where required, we will take appropriate measures to ensure that international transfers of personal information comply with applicable legal requirements.

      12. Children's Privacy

      Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

      If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us at service@velnoxl.com. We will review the matter and take appropriate steps as required by law.

      13. Do Not Track and Advertising Preferences

      Some browsers offer a "Do Not Track" setting or similar privacy signals. Because there is no universally adopted standard for interpreting all such signals, our website may not respond to every browser-based Do Not Track preference.

      Where applicable law requires us to recognize specific privacy signals, including qualifying opt-out preference signals, we will process them as required.

      You may also manage available cookie preferences and advertising choices through the controls provided on our website or by contacting us.

      14. Currency Conversion

      If our website provides currency conversion features, certain third-party services may process technical information, such as your IP address, to estimate your location and display prices in a relevant currency.

      Cookies or similar technologies may be used to remember your currency preferences. The handling of this information is subject to the applicable third-party service's privacy practices.

      15. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

      When changes are made, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before implementing certain changes.

      We encourage you to review this page periodically to stay informed about how we handle personal information.

      16. Contact Us

      If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the information below.

      Legal Business Name: Winter Snow Universe LLC

      Registered Business Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States

      Email: service@velnoxl.com

      Velnoxl is owned and operated by Winter Snow Universe LLC, a company registered in the State of Wyoming, United States.