Shipping & Delivery Policy

Last Updated: October 20, 2026

At Velnoxl, we strive to provide a reliable and transparent shipping experience. This Shipping & Delivery Policy explains our shipping fees, order processing times, estimated delivery windows, and tracking procedures.

Please review the information below before placing your order.

1. Shipping Fees

Shipping fees are calculated based on your order value and applicable shipping conditions at checkout.

• Orders under $89.00: A standard shipping fee of $7.99 applies.

• Orders of $89.00 or more: Free standard shipping.

The final shipping fee will be displayed at checkout before you complete your purchase.

2. Order Processing & Delivery Times

The total estimated delivery time consists of order processing time and transit time.

Shipping Stage	Estimated Time
Order Processing	5–10 business days
Transit Time	7–12 business days
Total Estimated Delivery Time	12–22 business days

Order Processing Time

Order processing typically takes 5–10 business days after your order is placed. During this period, we prepare your items for shipment and arrange fulfillment.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Transit Time

After your order has been shipped, delivery typically takes an additional 7–12 business days, depending on the destination, carrier, and local delivery conditions.

Please note that all delivery estimates are provided for reference only and are not guaranteed delivery dates.

3. Shipping Confirmation & Order Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.

Your email will include your tracking number and available tracking information.

Please allow 1–2 business days after shipment for tracking information to become available or show its first update.

If you have not received your shipping confirmation or tracking information after the expected processing period, please contact us at service@velnoxl.com with your order number.

4. Delivery Location

Orders are normally delivered to the shipping address provided at checkout.

In certain circumstances, such as when direct delivery is unavailable, the carrier may redirect your package to a local post office or designated pickup location. If this happens, please follow the carrier's instructions to collect your package.

Please ensure that your shipping address, email address, and other contact details are accurate and complete when placing your order.

Velnoxl cannot guarantee successful delivery when incorrect or incomplete address information has been provided. If you notice an error after placing your order, please contact us as soon as possible. Address changes may not be possible once an order has entered processing or has been shipped.

5. Customs, Holidays & Shipping Delays

Delivery may occasionally take longer than expected due to circumstances beyond our control, including:

• Public holidays and peak shopping seasons.

• Severe weather or transportation disruptions.

• Customs inspections or clearance procedures.

• Delays caused by postal services or shipping carriers.

• Additional documentation requested by customs authorities.

For international shipments, customs clearance may require additional time. Any applicable customs duties, import taxes, or other charges will be handled in accordance with applicable laws and the arrangements disclosed at checkout or in our other applicable policies.

We appreciate your patience during unexpected delays. If your tracking information has not been updated for an extended period or your order appears to be delayed, please contact our customer support team for assistance.

6. Lost, Missing or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check the following:

• Confirm that the shipping address on your order is correct.

• Check around your delivery location, mailbox, or designated package area.

• Ask household members or neighbors whether they accepted the package.

• Contact the shipping carrier to inquire about the delivery status.

If you are still unable to locate your package, please email service@velnoxl.com with your order number and tracking information. We will review the situation and help determine the appropriate next steps.

7. Contact Us

If you have questions about shipping fees, delivery estimates, tracking information, or a delayed order, please contact us.

Email: service@velnoxl.com

To help us assist you more efficiently, please include your order number in your message.

Thank you for choosing Velnoxl. We appreciate your trust and are committed to making your shopping and delivery experience as smooth as possible.

Velnoxl Customer Support Team