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      Payment terms

      Last Updated: October 24, 2026

      At Velnoxl, we aim to make your checkout experience simple, convenient, and secure. This Payment Terms policy explains the payment methods available on our website and how payments are processed.

      1. Accepted Payment Methods

      We currently accept PayPal as our payment method.

      Through PayPal checkout, eligible customers may be able to pay using their PayPal balance or an eligible credit or debit card, including Visa, Mastercard, American Express, and Discover, subject to PayPal’s availability, account requirements, and applicable restrictions.

      Available payment options may vary by customer, location, and PayPal eligibility.

      At this time, we do not accept cash on delivery, direct bank transfers, or other offline payment methods.

      2. How Payment Works

      To complete your purchase:

      1. Add your selected products to your shopping cart and proceed to checkout.

      2. Review your order details, shipping address, and total amount.

      3. Select PayPal and follow the instructions to complete your payment through the available secure checkout process.

      4. Once your payment is successfully confirmed, we will send an order confirmation email to the email address provided at checkout.

      Your order may not be processed until payment has been successfully authorized or confirmed. Please check your email, including your spam or junk folder, if you do not receive an order confirmation.

      3. Payment Security

      We use third-party payment services to help process transactions securely.

      • PayPal processing: Payments are handled through PayPal’s payment infrastructure, which applies its own security measures and applicable payment card industry requirements.

      • Payment information: We do not intentionally collect or store your full payment card details on our website servers. Payment information is handled through the applicable payment provider.

      • Website security: We use HTTPS encryption where enabled to help protect information transmitted between your browser and our website.

      Although we take reasonable steps to protect our website and transactions, no online transmission or storage method can be guaranteed to be completely secure.

      For more information about how we handle personal information, please review our Privacy Policy.

      4. Currency, Pricing, and Billing Information

      All prices and order totals on our website are displayed in U.S. dollars (USD) unless otherwise stated.

      Your payment provider or financial institution may apply currency conversion rates, foreign transaction fees, or other charges depending on your account and payment method. These charges are determined by the relevant provider and are not controlled by Velnoxl.

      Please ensure that your billing, shipping, and contact information is accurate and complete when placing an order. Incorrect information may cause payment verification issues or delivery delays.

      Once an order has shipped, we generally cannot change its shipping address or order details. If you need to cancel or modify an order that has not yet shipped, please contact us as soon as possible. Any cancellation or modification is subject to our order processing status and applicable policies.

      5. Payment Issues

      If your payment is declined or cannot be completed, please:

      • Verify that your PayPal account or selected payment details are correct.

      • Check whether your payment method has sufficient available funds or credit.

      • Review any verification or authorization requests from PayPal.

      • Contact PayPal or your financial institution if the issue continues.

      If your payment appears to have been charged but you have not received an order confirmation, please contact us at service@velnoxl.com. Include your order number, if available, and relevant payment confirmation details. For your security, do not email your full card number, password, or other sensitive payment credentials.

      We will review the information provided and work with the relevant payment provider as needed to investigate the issue. Resolution times may vary depending on the payment provider and financial institution.

      6. Order Cancellations and Refunds

      Order cancellations, returns, and refunds are handled in accordance with our applicable Terms of Service and Return & Exchange Policy.

      If a refund is approved, it will generally be issued to the original payment method, subject to the applicable payment provider’s procedures. The time required for the funds to appear in your account may vary depending on PayPal and your financial institution.

      For more information, please review our Return & Exchange Policy.

      7. Contact Us

      If you have questions about payments, billing, or checkout issues, please contact our customer service team:

      Brand: Velnoxl
      Legal Business Name: Winter Snow Universe LLC
      Email: service@velnoxl.com
      Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States

      We will review your inquiry and assist you as appropriate.